Mail Mix Up
by
A Montgomery family has lived at the same Cunninham address for almost a quarter century.
Suddenly, unexpectedly, important bank information started getting lost.
According to Kristie Sullivan, the envelopes had her correct name and address, but for some reason, the post office was covering her correct address with a yellow sticker, then forwarding the mail onto Fort Campbell.
The Sullivan family complained to the postal carrier, to their local postal representatives, and to the bank sending the correspondence.
Everyone said they would fix the problem, but the family tells Messed Up, the problem continued.
Kristie Sullivan says it began roughly a year ago, after a Fort Campbell family that had been staying with them, moved onto the post, and had their mail forwarded there.
The family’s last name is Williams. Mr. Sullivan’s first name is William.
Could something so innocuous be the cause of the mix up?
It turns out the answer is yes.
Beth Barnett at the Nashville Post office tells me, it was a perfect storm of mis-information.
Barnett says the problem starts with the banking institution and the way they are addressing their labels.
Barnett called the data on the envelopes “noisy”.
She says the high speed scanners used by the P.O. scan 35,000 pieces of mail an hour. Because of the way the information was placed on the mailing labels, and the way it is read at the post office, Barnett says, for lack of a better term, the scanners were confused. Add to that, Mr. Sullivan’s first name is the same as the last name of the Williams family, and you have a recipe for lost mail.
Barnett says if Mr. Sullivan’s first name was Bob, this would never have happened.
All the same; Barnett says the problem is fixed, and the post office is working with the banking institution to correct the noise in their mailing labels.
“We have tried everything. The bank even called. One statement went back to them as undeliverable and unknown address,” Mrs. Sullivan says holding multiple envelopes addressed to her, but containing forwarding stickers as well.
Sullivan says nobody could fix the problem for almost a year. Messed Up makes a single call and the post office says the matter is cleared up.
Glad to help.
[...] this story? The Clarksville lady whose bank statement never came to her [...]