American Towing Alternative Response
by
Mr. Cordan
American Towing Alternative is a Private Property Parking Enforcement Company and we follow all booting laws and regulations.
We are booting company not a tow company which means we are not subject to their laws or regulations but we follow them just as if we were.
We are a company made up of independent contractors and a dispatch; we provide 24 hour service to all clients and resolve any booted vehicle within 1 hour of their call. We do not use a storefront because all our services are mobile; this address is a UPS mailbox which is located in the same shopping center as the Appleby’s.
Mr. Houser was parked at Park Ridge Apartments without a parking permit and was booted for that exact reason. This was a legitimate boot and that is way he did not receive a refund. We have spoken to him and the resident about this situation repeatedly. The resident has given us 2-3 different stories about how she received her permit and what she was told, but she will admit she was booted in the past and was told about the parking policy by A.T.A which is why she finally went and got her permit. This was not a mistake on the part of Mr. Houser; it was the fault of the resident for not informing her visitor.
We cannot refund every person their money back because they are angry or have some story about why they didn’t know the rules. We have to treat everyone the same and base our refunds and releases on facts from all parties involved including the complexes management.
I am sorry this complaint had to go this far but I have not heard anything about this issue since May 12th unlike your claim in the story. There was never any attempt to contact us until this email.
If this is the only reason they made it illegal to boot in Davidson County then you should be ashamed of yourself for not speaking with me regarding this issue last month before killing the entire business practice because one person was mad about being caught illegally parked. A.T.A will survive with or without Davidson County because we provide a quality service that works faster and better than the tow companies or security and it is Free of Charge to all our clients.
If you would like to speak with me about our companies’ reputation with apartment complexes or how are services have helped rid complexes of drug dealers, prostitution, theft not to mention provide resident parking availability and an all around safer apartment complex, please give me a call and we can setup a meeting. I would love to have the chance to show off what my company can do for every private property owner in TN.
Respectfully,
JOHN BATEMAN
(615) 400-4044
Dear Mr. Bateman:
Thanks for the response Mr. Bateman.
We called repeatedly to the telephone numbers available to us. Numbers on the ticket. Numbers on the web site. Even a cell phone number left for me from the property manager’s who over see that parking lot. Messed Up staffers left multiple messages and received no calls back for several days. I do appreciate you answering my email, however. It certainly is insightful and explains your point of view.
As for the visitor pass and what the apartment owner should or should not have known, Mr. Houser steadfastly maintains they did not know the policy and did not have a visitor’s pass. It looks like you, Mr. Houser and the Apartment owner agree to disagree on this point. I have reported all sides and that is what I am suppose to do.
As for parking boots, I see the merit in them. It is a deterrent and it certainly is a better option to having your car towed. But I also agree with Councilman Craddock that this industry needs serious regulation so the public feels safe.
If you maintain the standards you profess, I applaud you and wish your company well.
Nashville may boot again in the future, and if it does, I am sure a company of your standing would be welcomed back with open arms.
Sincerely;
Andy Cordan
That is Messed Up.
Andy, your email reply states, “It certainly is inciteful and explains your point of view.”
Hahahahah—was that a freudian slip?
I am sorry you are at the focus of people who will not or cannot abide by private property rights. Seems everybody wants everybody else to be law abiding but don’t consider their parking on private property to be wrong.
Christopher wrote:
‘Andy, your email reply states, “It certainly is inciteful and explains your point of view.”
Hahahahah—was that a freudian slip?’
No, Andy doesn’t spell check before he posts. Thanks for deleting my post last night that asked you to check your writing. At least now I see you capitalized your i’s.
Since ATA doesn’t either provides bogus contact information or doesn’t answer phone calls & e-mails, they’re partially to blame.
Still. If you don’t have business in the lot, don’t park there. And don’t give lame excuses - nobody’s listening.
I’m positive the tenant knew the procedures for visitor parking - I’m not buying the claim to the contrary.
There’s plenty of blame to go around.
Should read: “Since ATA either provides bogus contact information or doesn’t answer phone calls & e-mails…”